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Managed it service

Managed & Co-Managed IT

Onboarding with a breeze.

We appreciate that choosing an MSP (Managed Services Provider) is a big decision, or switching from your current IT provider raises many concerns. People assume this will take a lot of their time, and there is often a concern that the incumbent knows their environment inside out, so how can anyone new take over support without disruption. Nexus has made it easy for you to come on board and make the switch easily. 

  • Support
    System wide end user support at your fingertips.
  • Technology
    Powerful monitoring and support tools with human and AI interaction

vCIO Services

In an age of digital transformation, high growth and intense competition, many job roles are being virtualized. This new kind of job role is gaining traction as a cost-effective way to provide smaller companies with the senior experience and expertise of an executive role including CEO, CTO, or CIO.

  • Assistance
    Provide extra hands to your existing support team.
  • Project Planning
    Take the load of your team with our skilled project managers

Core values of Managed IT

  • Provide rapid access to expert IT support from a US based service desk
  • Patch Management & Software monitoring
  • Hardware & Network monitoring and procurment
  • Provide you with a guaranteed response time of 15 minutes or less for critical issues
  • Defend your business with 24/7/365 cyber-security monitoring and support
  • Co-managed IT gives team the resources they need to focus on initiatives

Why You Need a Virtual CIO

Regardless of what your business does, you use technology to run it. Your technology is the backbone of your business – without it, you would fail.

Whether its remote collaboration, processing payments, scheduling appointments, paying your employees, creating and managing content, or even just sending email – your technology is essential.

Every single business has some sort of IT support, but it can range from:

  1. Making a phone call to a friend when things go haywire
  2. A couple of guys on staff who pinch hit when needed
  3. Your own internal IT team
  4. You’ve outsourced some or all of your IT services

If you fall into #3 or #4, you will probably benefit from the strategic expertise of a vCIO.

This might range from a one-time project to a couple of hours a month on an on-going basis to help keep your business ahead of the curve.

Remote Monitoring and Management

  • We take a proactive response to protecting endpoints. Nexus One patch management feature, we can deploy the latest patches to secure systems and reduce threat risks.

  • Ransomware is one of the most common cyber threats that face businesses today. Nexus One has built-in ransomware detection to help monitor and respond to attacks.

  • Service technicians can initiate their choice of remote support options with a single click to provide rapid response.
Frequently Asked Questions
Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

We do support hourly pre paid plans with 10 – 20 – 50 – 100 hrs. This includes basic remote and onsite support. 

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Nexus makes it simple with an affordable and customized flat rate service plan.

Simply put, Nexus Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Nexus acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Nexus serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost.

If you don’t find your answer, feel free to give us a call or 646-651-4011