In the past, installing a business PBX phone system required a huge expense, but it was the only way to get all the features a sophisticated company needs. Not only did you have to buy expensive and bulky PBX hardware, but you had to pay someone to install and maintain it. But you want the best small business phone system for your company, and phone systems have evolved. With Nexus Voice, you get support for high-definition (HD) audio along with features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the Internet and download the Voice apps.

What is PBX?

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

Enterprise-grade phone systems

Nexus Voice allows your company to plug into our PBX equipment through the cloud, saving you money and data space while providing your company with over 90 call features that present your SMB just like a Fortune 500 company. Features such as voicemail to email, hold & park, call transfer, and call recording will all be managed through your company’s own private administrative portal.

Quality and Reliable Calls

You won’t sacrifice quality for cost with Nexus Voice. Nexus has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and constant real-time monitoring of our network for any quality of services (QoS) issues, and all of it is financially backed with a 99.999% uptime service level agreement.

Business Continuity

When unforeseen emergencies strike (power outage, severe weather, theft, etc.) your business, Nexus Voice can help your business stay afloat by allowing you to forward calls to your mobile devices or to an off-site location. The key to surviving downtime is to maintain a working communications system. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

Easy Installation

The best part, after the savings and added functionality, is the easy installation. Our expert onboarding team will easily guide you through the setup process. You don’t need to be an expert. We will send you pre-configured phones that, once plugged into your internet connection, will be ready to go.

Phone Cost Savings

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.

Spam Caller Protection

Spam Caller Protection is a free service for Nexus Voice customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or block them. This protection extends to every Voice device, including the Voice desktop and mobile apps.

The free Nexus Voice Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC.

Efficiency

The Voice Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one application.

Ease of Use

The Voice Desktop App uses the corporate Active Directory® to automatically create a contact list, which is used as a basis for most of the features of the App. Click the name on the contact tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you aren’t exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will find your contact – fast.

Flexibility

The Voice Desktop App empowers employees with the flexibility to communicate the way that works best for them: Softphone mode or Call Controller mode.

Softphone mode: Allows users to place and receive phone calls directly through a computer, helping them to collaborate more effectively by consolidating communications through a single device.

Call Controller mode: Acts like a remote control for the user’s associated desk phone, empowering the employee to be more effective and efficient with call management.

Both modes include the following features:

Team Chat and Business SMS

Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the Voiced States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Voice Desktop and Mobile applications. Pin favorites to the top of your contact list and access full contact history at any time.

Contact Management

• Manage company, customer, and personal contacts from your Voice Desktop Application.

File Collaboration

View the most current versions of files and share them easily and securely. Admins can maintain full control over files, users, devices, and sharing activities.

One-Click Meeting

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your AnyMeeting® login credentials as well as a one-click launch button. Simply click the launch button to start an instance of AnyMeeting video conference or screen share.

Click-to-Call

The Nexus Voice Desktop App is an extension of your desk phone. Calling is easy:

1. In the app, find your company contact in the list.
2. Hover over the name of the person you want to call.
3. Click on the app phone icon to immediately ring the extension of your contact.
4. If you’re in Softphone mode, the call is made right from your laptop. If you’re in Call Controller mode, your desk phone will ring—answer it, then the call is connected.

Manage Active Calls

Choose from several options while in an active call including placing additional calls, rejecting calls, sending calls to voicemail, Call Flip, call transferring and call park.

Manage Multiple Calls

The Nexus Voice Desktop App makes managing calls easier. Just click on the related avatar tabs to manage any particular call.

Warm/Blind Transfers

Call transferring is a snap. Three types of transfers are available through the Voice Desktop App:

• Blind transfer. Transfer the call immediately to another party without introducing the call.
• Warm transfer. Call another party, and transfer the call after introducing the call to the new party.
• Transfer to Voicemail. Transfer the call immediately to another party’s voicemail.

Call Park

Park calls with a single click. You will hear and see the parked extension number so that the call can be picked up from a different location.

Status Indicator

Nexus desk phones have the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes status availability information. The Nexus desktop displays status information alongside each contact in the Active Directory.

Call Flip

Move between your desk and mobile phone with ease. For example, need to get to an appointment… but your desk phone call is running over? Transfer your call from your desk phone to the Nexus Voice Mobile App – without disconnecting your call. Simply hit the Flip icon. The other party will hear hold music until you pick up the new device.

Call History

Check to see whom you had past conversations with or whom you missed while away. Just click the tab, and your call history for the last 90 days will appear in a list, most recent call first. Call history displays contact name (or CNAM if not in Active Directory,) time and date they called. You may filter to display only missed calls if desired, and place calls directly from call history.

Take your business phone with you.

Mobile workers now have instant access to their corporate phone extension – anywhere, anytime, and on any device.

The Nexus Voice Mobile App can be downloaded at the Google Play Store or the Apple Store.

Nexus Voice Mobile App Benefits

• Integrated, searchable corporate phone directory
• Easily chat with colleagues — individuals and groups
• Management of multiple calls at once
• Voicemail with transcription
• One-touch transfer to desk phone with the Call Flip feature
• Advanced calling features such as call transferring, hold, Call Flip, FindMe/FollowMe, and more…

Team Chat and Business SMS

Send and receive chats and text messages to colleagues and customers. Unlimited text messages can be sent to colleagues and customers across the Voiced States, Canada, and Puerto Rico. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across Voice Desktop and Mobile applications.

Contact Sync

• Contact Sync: From your mobile device ( iOS^®, Android^®) sync your contacts from popular third-party platforms (Office 365^®, G-Suite™, and more) to all your Voice Apps.
• Contact synchronization must be initiated from your Voice mobile application.

Call Management, Holds, and Call Transferring

Use your mobile device just like your desk phone. Manage, hold, and transfer calls with just a tap or two. Easily switch between calls, transfer calls via warm or blind transfer, check call history, and put calls on speaker.

Call Flip

Move between your desk and mobile phones with ease. Transfer your call from your mobile app to your desk phone, or vice versa – without disconnecting your call. Simply tap the Call Flip icon, then pick up the call on your other phone.

Voicemail

Easily manage your voicemail. Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription.

Find Me / Follow Me

Make sure callers can reach you anywhere, anytime, on any device. Rings your desk phone, mobile phone, and desktop app phone at the same time, so you won’t miss important calls. Create rules around how you like to receive business calls.

Mobile Assistant – Coming soon!

Be more productive with your phone system. Get recommendations for custom calling rules based on your calling patterns, preferences, time of day, meeting status, location, and more.

Just a single unpleasant call experience can cause a customer to take their business elsewhere – and worse yet – post details about that experience online. Nexus Voice Pro and Enterprise subscriptions make a direct and lasting impact on customer satisfaction by helping businesses to cut hold times, increasing call effectiveness, and improving your employees’ ability to resolve issues quickly.

Plus, the Call Analytics and Reporting included with Voice gives your business the insights to make better staffing and coaching decisions for your employees – using real-time data to track employee and customer engagement activities.

Included Call Center Features (Pro and Enterprise only)

These call center features are included free with every Elevate Pro and Enterprise subscription. Agents and supervisors continue to use the same easy-to-use Elevate Desktop App.

AUTOMATED ATTENDANT

Immediately answers and routes incoming customer calls to the right group, or to a specific agent.

• Answers and routes calls 24 hours per day, 7 days a week.
• Customized calendars for specialized routing according to business hours, holidays, special events, and more.

SUPERVISOR IN-CALL ASSISTANCE

Allows supervisors to monitor, assist or join ongoing calls in order to assist in coaching, and to enhance employee effectiveness as well as the customer experience.

• Monitor to listen to a live call
• Whisper to assist an agent without the customer hearing
• Barge to join a live call as a participant.

TRACKING & ANALYTICS

Get a clear insight into the calling effectiveness and efficiency of individual employees, as well as the entire organization.

• Agent/Group Activity Reporting
• Historical Reporting and Report Scheduling
• Current Agent and Queue Status
• Real-time Call Statistics Dashboard suitable for both desktop or wallboard.